International Customer Journey Specialist (min. 16h/w) - Italy
Working on the frontier of the international market
Only for applicants who are able to work from the office in Groningen.
Belsimpel is currently the fastest growing online telecom provider in the Netherlands. As Gomibo, we now want to make all customers in the rest of Europe happy too. Of course, our website and all our communication must be available in the language of that country. And this is where you can make a difference!
What will you do as a Customer Journey Specialist at Gomibo?
Join our motivated team at Gomibo as an International Customer Journey Specialist and help ensure seamless communication with customers across Europe. As part of the Customer Journey team, you'll collaborate to deliver high-quality website content in different languages. We are currently looking for specialists for our Italian and Swiss (IT) domains. As the language specialist, you will be responsible for indirect customer communication. This includes informational webpages, emails, SEO texts, and Tips & Tricks on our website.
As well as learning to write in the Belsimpel style, you will learn to work with HTML code and become highly skilled in Excel and other programmes. As the point of contact for translating content and adapting it to your market’s culture, you’ll collaborate with various teams across Belsimpel. This will give you valuable insights into the company and allow you to connect with colleagues quickly.
What makes this job special is that you won’t only be translating, but will take full ownership for your own domain. Launching a website in a new country requires more than just translating the source text. To better align with the local market, adjustments may be needed. Who better to assess those changes than an International Customer Journey Specialist with firsthand knowledge of the country? You’ll analyse our websites, benchmark against competitors, and pitch your ideas to the team. From start to finish, you’ll optimize the Customer Journey to ensure the best experience for all customers in your domain.
You are a real wordsmith and understand like no other what appeals to people and how to explain, sometimes complex, issues as clearly as possible. You are driven, have a passion for languages and are always looking to improve.
Team Customer Journey is a young, dynamic group dedicated to making our European expansion a success. This international team is mainly composed of part-time colleagues who excel in both their studies and their work here, creating a friendly and collaborative environment. At Belsimpel, we also love to have fun—whether it’s our weekly Friday afternoon drinks, exciting team events, or the famous Christmas party, there are plenty of opportunities to connect with colleagues and enjoy your time here!
What will a regular day look like?
At the office door, you greet Merel, one of the English translators. You talk about last weekend's Belsimpel summer festival and, once upstairs, you grab coffee for both of you. You quickly check your mailbox after switching on your PC and discuss your to-do list for the day with the rest of the team. You are translating the product texts and several emails for the launch of the latest iPhone. After this, it's time for a request from Rutger, a colleague from Development. He has made an update to the Customer Account and needs the new texts to be translated into your language as well. Before going on a break, you spend some time analysing the website of local competitors to improve our competitiveness in the market.
Then it's time for your lunch break! You spend it on the sunny roof terrace, together with your colleagues from Customer Journey. After you beat Levi in a game of table football, you work on your proposal to introduce more payment methods to the domain you are responsible for. You finish off the day with the weekly team meeting, in which you discuss the project list and priorities for the week ahead. At the end of your shift, you turn off your computer with a satisfied feeling, you've made a lot of customers happy today.
What do we offer?
What you will get in return
A gross hourly wage between €10,25 (age 18) and €16,10 (age 21+), including holiday pay.
Thanks to our growth opportunities you can earn more within half a year, depending on your development and dedication!
A lot of benefits, such as drinks, discounts and sporting opportunities
How to fit it in next to your studies
Work at a beautiful office in the center of Groningen.
Shifts of 4 or 8 hours, scheduled by yourself from Monday to Friday.
A flexible schedule that fits your study schedule.
What you can learn
Personal and professional development are paramount.
Training, 1-on-1 coaching & the challenge that suits you.
You can go as hard as you want.
Why it's so much fun
750 colleagues with the same drive.
Team outings, company parties and festivals, a VrijMiBo (Friday Afternoon Drinks) every Friday.
A boat to sail through the Groningen canals.
Who are you?
You are available 16 hours per week (or more) on weekdays between 9:00 and 18:00. After the introductory period, there is the possibility of working an evening shift once a week.
You study at university level and preferably follow a marketing/communication and/or language-oriented study.
You are an Italian native speaker and are also proficient in English and/or Dutch at a C2 level. Proficiency in additional languages is a plus.
You have a passion for writing and excellent communication skills.
If you have any questions regarding this vacancy, you can always contact our Talent & Recruitment Specialists. They are available on business days between 9:00 and 17:30 at the phone number 050-2113856. You can also send an email to werken@belsimpel.nl.
Do you want to know what the application process looks like? Click here.
Gomibo Benefits
Will you be there soon? And only if you want to, because if you don't like it, that's fine too. At Gomibo, everyone can be themselves.
