Portuguese Customer Journey Specialist (min. 16h/w)

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Portuguese Customer Journey Specialist (min. 16h/w)

Make the website and customer communications available to customers in Portuguese!

Parttime | 16h/w | WO level | Headquarters  Groningen

Working on the frontier of the international market

Belsimpel is currently the fastest growing online telecom provider in the Netherlands. As Gomibo, we now want to make all customers in the rest of Europe happy too. Of course, our website and all our communication must be available in the language of that country. And this is where you can make a difference!

What will you do as a Customer Journey Specialist at Gomibo?

As a customer journey specialist, you are part of Team International. Together you ensure that we will soon be contacting people all over Europe in their own language and that customers from every country can come to us with all their telecom questions. We now offer our website in French, Italian, Spanish, Portuguese, Swedish, Danish, Norwegian, Finnish, Polish and Czech. In the future, we hope to expand this to include even more languages. We are currently looking for Portugese customer journey specialists, but please leave your contact details here if you are proficient in another European language. As a customer journey specialist you are responsible for translating all web content. You are also responsible for indirect customer communication for one or more of these languages translated from Dutch or English. This includes product descriptions, information pages, emails, SEO texts, and Tips & Tricks.

For this job, it is important that you are a strong communicator. You are a real wordsmith and understand like no other what appeals to people and how to explain, sometimes complex, issues as clearly as possible.

Team International is a young team that works to ensure that our European expansion proceeds smoothly every single day. This international team consists largely of part-time colleagues who study alongside their jobs. This means that there is always a friendly and casual atmosphere among colleagues. Moreover, you have contact with other teams on a regular basis, such as Category Management, Customer Journey, and other teams for which you are the go-to person for translations. Almost every week there is an afternoon social or an event, so you can get to know your colleagues well very quickly!

What will a regular day look like?

At the door, you greet Jonathan, one of the English customer journey specialists. While walking up the stairs, you talk about last weekend's Belsimpel summer festival and, once upstairs, you grab coffee for both of you. You quickly check your mailbox after switching on your PC and discuss your to-do list for the day with the rest of the team. One of the priority tasks is to translate various emails and product texts for the launch of the latest iPhone. You start working on this immediately and put your emails and texts for the website online the same morning. After this, it's time for a request from Rutger, a colleague from Development. He has made an update to the Customer Account and needs the new texts to be translated to your language as well. 

Then it's time for your lunch break! You spend it on the sunny roof terrace, together with your colleagues from Customer Journey. You finish off the day with the weekly team meeting, in which you discuss the action list and priorities for the week ahead. At the end of your shift, you turn off your computer with a satisfied feeling, you've made a lot of customers happy today.

What do we offer?

In addition to a competitive salary and special Belsimpel Benefits, we also offer:  

Plenty of career opportunities

From day one you make the difference.

Working in the city centre of Groningen

On your bike to the office

Increase your (super) powers

Work with >700 fanatical colleagues

Unique working atmosphere

Weekly socials and activities

Who are you?

  • You are available for at least 16 hours a week and will be studying in Groningen for at least 2 more years.
  • You study at WO level and preferably follow a communication and/or language-oriented study.
  • You are proficient in English and/or Dutch at C2 level.
  • You are proficient in Portuguese (this is preferably your native language). Command of more languages is a plus.
  • Please leave your contact details here if you are proficient in another European language.
  • You have a passion for writing and excellent communication skills.

If you have any questions regarding this vacancy, you can always contact our Talent & Recruitment Specialists. They are available on business days between 9:00 and 17:30 at the phone number 050-2113856. You can also send an email to werken@belsimpel.nl.

Do you want to know what the application process looks like? Click here.

Gomibo Benefits

Will you be there soon? And only if you want to, because if you don't like it, that's fine too. At Gomibo, everyone can be themselves.